Terms & Conditions
Guarantee of Satisfaction
Your satisfaction is important to us, and we take care with every arrangement to ensure flower quality and value for money.
Flower delivery will be made on the on the date requested and we will endeavour to meet requested times; however please note that only funeral deliveries can be delivered at an exact time.
Special delivery conditions apply to some deliveries. Please email info@christchurchcityflowers.co.nz for more information.
Complaints must be made within 48 hours of delivery. Please phone +64 3 961 8165
Privacy
Christchurch City Flowers realise the importance of security and privacy, and offer a secure booking order system to protect your details. While we may (with your permission) securely store your customer details, your credit card details are NEVER stored once we have processed your order. Should you have any reservations about ordering online, please order by calling us on +64 3 961 8165 quoting the product name and number.
Delivery - Local, New Zealand And Worldwide
Our flowers are delivered by Interflora throughout New Zealand. Interflora New Zealand will deliver flowers and gifts to almost anywhere in New Zealand. Same day delivery is available for most places within New Zealand if orders are placed before 11am weekdays or 10am Saturday, New Zealand time. Deliveries are not available on Sundays or public holidays. Rural deliveries are not available weekends and public holidays.
Deliveries at specific times of the day can be requested but not guaranteed.
Local deliveries must be placed by 2pm local time to guarantee same day delivery service. Different charges may apply for rural and international shipping. Customers will be notified of the relative cost for their order before any charges are made to a credit card.
If your delivery is urgent please call us on +64 3 961 8165 9am – 6pm weekdays and 10am – 5pm weekends local time for advice on delivery.
Refund Policy
If you are not 100% satisfied with your order, we will either arrange a re-delivery of your order or a refund of the order price. The refund policy applies to both order deliveries in New Zealand and overseas.
Quality
Certain seasonal and environmental conditions may affect the supply and cost of flowers and foliages. Christchurch City Flowers reserves the right to make appropriate substitutions whilst maintaining the value of your order in these circumstances.
Containers and Baskets
We will do our best to match the container or basket shown. However, if the particular container shown not be available, we will arrange a substitute of a similar style and value.
Price and Value
All prices given are in New Zealand dollars (NZ$). Prices may vary for different locations, we will advise you of this before your order is accepted.